Seguros Bolívar

Dianna Maul

8 Buch

Emotionaler Wert
Kundenservice in einer ganz neuen Dimension
Janelle Barlow und Dianna Maul
Berrett-Koehler, 2000
8 Book

Emotional Value
Creating Strong Bonds With Your Customers
Janelle Barlow and Dianna Maul
Berrett-Koehler, 2000