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Val Gee and Jeff Gee
Seven Keys to Delivering Great Customer Service
Performance Research Associates
Christine Astorino et al.
Jeff Toister
Como conquistar clientes mantendo as suas promessas
How to Win Customers by Keeping Your Promises
Jeanne Bliss
The “Make Mom Proud” Standard for How to Treat Your Customers
Danny Meyer
Bill Price and David Jaffe
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Thomas A. Stewart and Patricia O’Connell
Service Design, Strategy, and the Art of Customer Delight
Jeffrey Gitomer
How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Dag Fredrik Bjørnland et al.
Adam Toporek
Real-World Tips & Techniques for the Service Front Lines
