Report

Always On, Never Done

Don’t Blame the Smartphone

Jennifer J. Deal

CCL, 2013

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In this enlightening white paper from the Center for Creative Leadership, senior research scientist Jennifer J. Deal explains how companies use technology to mask their incompetent processes and structures, extracting much more from their employees than is required or reasonable. The overuse of smartphones for work hinders work-life balance, which leads to exhausted and unhappy employees. getAbstract recommends its findings to employers looking to make the best use of their workers’ time and effort.

Take-Aways

Executives, managers and professionals (EMPs) who use smartphones for work are connected 72 hours a week, many more than those who don’t carry smartphones.
Smartphone-using EMPs recognize that they are paid to stay connected to work all the time and that their jobs require them to do so.
EMPs enjoy being indispensable to their employers; they don’t mind the irregular and endless work hours unless those hours are caused by their companies’ mismanagement of time and resources.

About the Author

Jennifer J. Deal, PhD, is a senior research scientist at the Center for Creative Leadership in San Diego, California. She is also the co-author of Success for the New Global Manager and Retiring the Generation Gap.

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