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Editorial Rating

7

Qualities

  • Overview
  • For Experts
  • Insider's Take

Recommendation

Financial services providers are increasingly integrating artificial intelligence and machine learning (AI/ML) into their customer service and operations functions. However, because the technologies are still in their infancy, executives are not yet well-versed in AI/ML’s uses, utility and pitfalls. In this informative overview for financial industry professionals, experts participating in the Artificial Intelligence/Machine Learning Risk & Security Working Group (AIRS) provide diverse perspectives on AI/ML risk factors and their mitigation.

Take-Aways

  • Artificial intelligence and machine learning (AI/ML) are disruptive technologies for the financial services sector.
  • A workable and effective AI governance model will be unique to each company.
  • AI/ML can magnify credit, privacy and reporting risks. 

About the Author

The Artificial Intelligence/Machine Learning Risk & Security Working Group (AIRS) is affiliated with the Wharton School of the University of Pennsylvania.