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Beyond the Sales Process
Book

Beyond the Sales Process

12 Proven Strategies for a Customer-Driven World

AMACOM, 2016 Mehr


Editorial Rating

7

Qualities

  • Applicable

Recommendation

Sales experts Steve Andersen and Dave Stein note that customers seldom deal with salespeople except during the active moment of purchasing. Since customers have little interest in their suppliers, they tend to commoditize their purchases. That makes the sellers’ job more difficult. Smart salespeople learn about their customers, who they are and what they need. They develop useful insights to share with clients to build better relationships, spend more time together, differentiate their products and sell more. getAbstract recommends this smart, practical guide to salespeople, sales managers and anyone selling at any scale.

Take-Aways

  • Most customers devote less than 2% of their time to dealing with salespeople who supply the goods or services they buy.
  • Successful salespeople spend time with their customers beyond the purchasing transaction, providing value and building engagement and alignment.
  • Use the “engage-win-grow” method to achieve this goal.

About the Authors

Steve Andersen founded Performance Methods Inc., which provides customized sales management solutions. Dave Stein is the author of How Winners Sell.


Comment on this summary or Diskussion beginnen

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    I. V. 4 years ago
    Very good finds
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    I. S. 5 years ago
    Good
  • Avatar
    S. J. 8 years ago
    Good read.. quick tips for a sales or front ending executive

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