Cambridge Business Association
Emotional Intelligence Coaching
Book

Emotional Intelligence Coaching

Improving Performance for Leaders, Coaches and the Individual

Stephen Neale, Lisa Spencer-Arnell and Liz Wilson
Kogan Page, 2011
Buy book or audiobook

Read or listen offline

Amazon Kindle
  • 0.5×
  • 0.75×
  • 1×
  • 1.25×
  • 1.5×
  • 1.75×
1×

Editorial Rating

6

Qualities

  • Concrete Examples
  • For Beginners

Recommendation

In Tom Hanks’s 1992 hit baseball film A League of Their Own, an exasperated coach tells his all-female team, “There’s no crying in baseball.” Maybe not, but emotion plays a role in every other business. Emotional intelligence (EI) is the ability to understand your emotions and those of other people. EI derives from seeing and interpreting cues that indicate how you feel and how others feel. Such insights can be powerful tools for helping people reach their potential. This small volume by coaching experts Stephen Neale, Lisa Spencer-Arnell and Liz Wilson contains explanations, examples, case studies and worksheets to help you develop EI and use it in coaching. Though this primer can be repetitive and does cover some familiar ground, getAbstract believes that those new to coaching or to studying emotional intelligence will find it quite useful.

Summary

Work Is Not the Place for Emotion...or Is It?

Many people believe that displaying emotion at work is inappropriate and that those who hide their feelings are acting more professionally than those who do not. Learning the role of emotional intelligence (EI) – the ability to “use emotional information” about yourself and others to shape your choices – turns this belief around. Hiding your emotions means concealing aspects of yourself that are crucial to building personal or professional understanding. Rather than ignoring emotion, developing EI enables you to comprehend more about other people while improving your relationships, earning respect, reducing stress and preparing you to coach others.

EI coaching focuses on releasing the potential of people you coach by helping them diagnose and defeat “interferences,” from bashfulness to boastfulness or other similar emotional roadblocks that make it impossible for them to understand their own feelings or other people’s. Sometimes employees who need counseling based on emotional intelligence don’t even realize that their actions are provoking emotional reactions from those around them.

To understand the importance of...

About the Authors

Psychologist Stephen Neale is managing director of BSC International, an emotional intelligence consultancy. Lisa Spencer-Arnell is managing director of CCS Coaching International. Liz Wilson is director of TWP behavioral change specialists.

Comment on this summary