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How to Measure Training Results
Book

How to Measure Training Results

A Practical Guide to Tracking the Six Key Indicators

Jack J. Phillips and Ron D. Stone
McGraw-Hill, 2002

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Editorial Rating

7

Qualities

  • Comprehensive
  • Innovative
  • Well Structured

Recommendation

Authors Jack J. Phillips and Ron Drew Stone have created an easy-to-understand method for measuring the real benefits of training. They outline a process you can use not only to understand the real impact of your training programs, but also to explain the benefits to top management in terms of actual dollars. Their guide takes you step-by-step through six levels of evaluation, from the early planning stages through implementation, right up to an impact study you can use on an ongoing basis to manage training evaluation. getAbstract thinks this guide offers very useful information for training managers. It provides concrete, step-by-step formulas and practical examples on how to set training goals, evaluate training at each level, convert training data to a compelling ROI model and measure the real benefits of your training programs.

Take-Aways

  • Human Resources (HR) should design and fulfill training objectives that help management meet company goals.
  • Bake evaluation goals and methods into your training program.
  • Collect “level one” (reaction to training) and “level two” (retention of information) data from participants as part of the training process.

About the Authors

Jack J. Phillips, Ph.D. is a training and performance measurement consultant. Ron Drew Stone directs the measurement and accountability practice at the Jack Phillips Center for Research.

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