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Life Beyond Email: Chatbot Marketing
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Life Beyond Email: Chatbot Marketing

Whilst other channels are continuing to deliver diminishing returns, there's a new medium for marketers to utilize to reach their customers: Chatbots.

Matthew Barby
Matthew Barby, 2020
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Editorial Rating

9

Qualities

  • Applicable
  • Concrete Examples
  • Engaging

Recommendation

Chatbots, introduced just a few years ago, have already become familiar tools in customer service, and their capabilities and popularity are only increasing. Marketers who aren’t yet up to speed on chatbots will appreciate Matthew Barby’s clear and useful primer. Serving as the director of acquisition marketing at HubSpot, co-founder of the SEO community Traffic Think Tank and co-host of the Decrypting Crypto podcast, Barby concisely explains how chatbots work, the steps involved in building one and some convincing reasons why you should.

Take-Aways

  • Chatbots offer a fresh, versatile, easy-to-use and potentially free channel for reaching customers and building a brand.
  • Facebook has made it possible to run chatbots within Messenger.
  • Specialized platforms allow you to create a complete chatbot in minutes.

About the Author

Matthew Barby is director of acquisition marketing at HubSpot and co-founder of Traffic Think Tank, a private membership SEO community. He also co-hosts the Decrypting Crypto podcast.

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