Book

Managers, Can You Hear Me Now?

Hard-Hitting Lessons on How to Get Real Results

Denny Strigl and Frank Swiatek

McGraw-Hill, 2011

Buy book or audiobook

Read offline

Amazon Kindle

We currently cannot offer you an audio version of this summary.

Editorial Rating

Qualities

Applicable

Recommendation

Denny F. Strigl, former CEO and president of Verizon Wireless, is a no-holds-barred type of guy. Writing with performance consultant Frank Swiatek, Strigl offers straight-shooting advice for managers and those who aspire to the role. The authors lay out exactly what’s required of you every day to become a great manager. They present no sweeping concepts or grand theories, and little here will surprise you. Nevertheless, the authors outline the proper activities, behaviors and characteristics of a quality manager. getAbstract recommends this simple yet savvy book to any manager or manager-in-training.

Summary

No One Knows What You Are Supposed to Do – So Be Sure to Do It Well

As a young executive in the telecommunications industry, Denny F. Strigl was excited about his promotion to a managerial support position. He didn’t know much about his new job, so he arrived early on his first day of work. He went to meet his new boss and get his instructions. An assistant told him that the boss had not yet arrived and probably would be behind schedule most of the day. Strigl returned to his own office. Because Strigl didn’t know what his job was or what his duties were, he had nothing to do until his boss appeared two days later.

The boss said he had no idea what Strigl’s job entailed, but urged the newcomer to do his “best every day.” He suggested that Strigl meet with the department head to learn his duties. Strigl tried to connect with the department head for several days. Finally, Strigl ran into him in an elevator and asked if they could meet. The executive suggested that Strigl schedule an appointment through his assistant. Strigl explained that he had been trying to do that for days. The department head told Strigl that “he was a busy man.”

After another week of passive...

About the Authors

Denny F. Strigl is the former president and CEO of Verizon Wireless. Performance consultant Frank Swiatek has worked with numerous Fortune 500 companies, including Verizon.

Comment on this summary or Diskussion beginnen

Sign in to share your opinion
B. S. 1 decade ago

Why can't I download the PDF version. It's nothing on the screen...
- 1 decade ago
  
  Got it, just now
A. 1 decade ago

Great practical advice! One the points mentioned is that managers need to set directions and goals, not take votes. Does everyone agree?
P. B. getAbstract 1 decade ago

Great ideas!