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Mastering Organizational Knowledge Flow
Book

Mastering Organizational Knowledge Flow

How to Make Knowledge Sharing Work (Wiley and SAS Business Series)

Frank Leistner
Wiley, 2010

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Editorial Rating

7

Qualities

  • Comprehensive
  • Innovative
  • Concrete Examples

Recommendation

The market offers numerous books on knowledge management, but this manual provides a refreshing change. Far too many of its competitors share the conceptual weaknesses author Frank Leistner warns against: They treat knowledge as if it were the same as information, and they take refuge in abstraction, rather than addressing the complex human challenges inherent to knowledge transfer. Leistner draws on his own experience with ToolPool, a knowledge-sharing initiative at SAS, and uses it to provide concrete examples. He proves pragmatic and realistic about the challenges involved, and he offers specific suggestions. getAbstract recommends his book to anyone interested in innovation or corporate culture, as well as to managers who are developing learning organizations or guiding knowledge management initiatives.

Take-Aways

  • Knowledge and information are different: Knowledge involves human engagement.
  • Knowledge is internal to one person and must be converted to information to be shared.
  • You can’t manage knowledge, but you can facilitate knowledge transfer.

About the Author

Frank Leistner is Chief Knowledge Officer at SAS Institute. He originally developed computer operating systems, then moved to developing end-user software in 1993. Since 1997 he has been leading knowledge management initiatives at SAS.

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