Tesco
Performance Scorecards
Book

Performance Scorecards

Measuring the Right Things in the Real World

Mark W. Morgan and Richard Y. Chang
Jossey-Bass, 2000

Read or listen offline

automatisch generiertes Audio
  • 0.5×
  • 0.75×
  • 1×
  • 1.25×
  • 1.5×
  • 1.75×
1×
automatisch generiertes Audio

Editorial Rating

8

Qualities

  • Applicable

Recommendation

This book presents a practical, clear solution to a common, critical business problem: how to track and improve employee performance without drowning in ’data smog.’ This clear, logical plan for developing and using "performance scorecards" is straightforward - though hardly easy - to implement. The book’s message is consistent: The scorecards are valuable and make the critical task of reducing performance measurements to simple, clear numbers less painful. Though the techniques presented are excellent, the book is burdened with a gimmicky style of fictitious narrative that on occasion gets in the way of the message. Despite any stylistic shortcomings, this book offers a lucid introduction to the popular performance scorecard methodology. getAbstract thinks anyone who wants to monitor performance and set effective improvement targets will find this technique worth considering. Just ignore the theatrics.

Take-Aways

  • "Performance Scorecards" can help you extract vital business information from a sea of disconnected data.
  • Performance scorecards are a set of measurements based on your business’s objectives and goals and your customers’ needs.
  • Narrow your vital few measures to no more than 20, all of which can be represented as numbers and graphs.

About the Authors

Richard Y. Chang CEO of Richard Chang Associates, Inc., a consulting and training firm in Irvine, California, has consulted with many organizations, including Toshiba, Marriott, Citibank, Fidelity Investments and McDonald’s. Mark W. Morgan a senior consultant at Chang Associates, has consulted for numerous organizations, including Nortel Networks, Northrop Grumman, Nabisco, Hasbro, Ford, NASA and Lockheed Martin.

Comment on this summary or Diskussion beginnen