Shared Services Can Ignite Transformation in Government
Boston Consulting Group,
2022
Recommendation
Payroll. IT. Finance. HR. Fleet and facilities maintenance. Printing. Parking. Mail. Events. Each service has a unique provider. Each requires a unique business relationship and all the time tracking, requests, notifications and troubleshooting that implies. Keeping up with services is a job in itself, leading to clunky processes and different approaches to regulations. The answer to all this chaos? Shared services. This report by the Boston Consulting Group gives a primer on how government organizations can take advantage of the value offered by a shared services approach.
Summary
About the Authors
Danny Werfel, Andrew Toma, Brooke Bollyky, Rashi Agarwal and Maggie Larkin are professionals with the Boston Consulting Group.
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