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The Hard and Soft Sides of Change Management
Book

The Hard and Soft Sides of Change Management

Tools for Managing Process and People

Kathryn Zukof
ATD, 2021

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Editorial Rating

8

Qualities

  • Applicable
  • Well Structured
  • Concrete Examples

Recommendation

Every leader knows that whether a business transformation is as minor as a new software system or as major as a merger, pushback and griping from the ranks is inevitable. Kathryn Zukof spells out what managers need to know about leading people through periods of learning and uncertainty. She reveals the power you gain when you understand how and why people resist change, and she demonstrates ways to ease their fears.

Take-Aways

  • Managing change is a difficult balancing act.
  • Managers make five common mistakes on the hard side of implementing change.
  • Celebrate small wins throughout any change process.

About the Author

Learning and organizational development expert Kathryn Zukof holds a PhD in social psychology and an MBA in marketing.

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