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Article
The Nasty Logistics of Returning Your Too-Small Pants
What happens to the stuff you order online after you send it back?
The Atlantic,
2021
Recommendation
Few businesspeople care to discuss – and consumers rarely give a second thought to – the economic and environmental costs of product returns. Writing in The Atlantic, Amanda Mull explains how the “free shipping, free returns” model of online commerce enables customer overbuying, resulting in a glut of returned merchandise and logistical burdens on businesses. Retailers discard or destroy up to 25% of returns rather than restock, resell or donate them.
Summary
About the Author
The Atlantic staff writer Amanda Mull frequently reports on consumer behavior and business trends.
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