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Janelle Barlow

6 Book

Branded Customer Service
The New Competitive Edge
Janelle Barlow and Paul Stewart
Berrett-Koehler, 2004
9 Book

Smart Videoconferencing
New Habits for Virtual Meetings
Janelle Barlow et al.
Berrett-Koehler, 2002
8 Book

Emotional Value
Creating Strong Bonds With Your Customers
Janelle Barlow and Dianna Maul
Berrett-Koehler, 2000
7 Book

A Complaint Is A Gift
Using Customer Feedback as a Strategic Tool
Janelle Barlow and Claus Moller
Berrett-Koehler, 1996