Em: Management
Business Process Management
The redesign of business processes isn't witchcraft, but it is anything but trivial. As you look at how you do business, check here for expertise on making your processes work.
Resumos
Customer Focused Process Innovation
Linking Strategic Intent to Everyday Execution
McGraw-Hill, 2015
Business Process Management and the Balanced Scorecard
Focusing Processes on Strategic Drivers
Wiley, 2006
