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In: Social Skills

Conflict Resolution

When tensions rise at the office, cut through the anger and find common ground to solve the problem.

Summaries

8 Book

I Respectfully Disagree

How to Have Difficult Conversations in a Divided World
Justin Jones-Fosu
Berrett-Koehler, 2024
8 Book

Getting to Zero

How to Work Through Conflict in Your High-Stakes Relationships
Jayson Gaddis
Hachette Book Group USA, 2021
10 Article

How to Take the High Road

When someone provokes you, it’s easy to react without thinking. Learn to slow down and respond in ways you’ll be proud of
Alissa Hebbeln and Russell Kolts
Psyche, 2024
8 Article

Why listening well can make disagreements less damaging

Offering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome
Guy Itzchakov
Psyche, 2024
9 Book

This Is How Your Marriage Ends

A Hopeful Approach to Saving Relationships
Matthew Fray
HarperOne, 2022
9 Book

The Anatomy of Peace

Resolving the Heart of Conflict
The Arbinger Institute
Berrett-Koehler, 2022
7 Podcast
Mike Maughan and Angela Duckworth
No Stupid Questions, 2023
6 Article

Artificial Intelligence (AI) and Mediation

Technology-Based Versus Human-Facilitated Dispute Resolution
Audrey Berland
JD Supra, 2023
7 Book

Wait, I’m Working with Who?!?

The Essential Guide to Dealing with Difficult Coworkers, Annoying Managers, and Other Toxic Personalities
Peter Economy
Career Press, 2021
9 Podcast
Adam Grant
Work Life with Adam Grant, 2021
7 Book

Can We Talk?

Seven Principles for Managing Difficult Conversations at Work
Roberta Chinsky Matuson
Kogan Page, 2021
8 Book

High Conflict

Why We Get Trapped and How We Get Out
Amanda Ripley
Simon & Schuster, 2021