In: Social Skills
Conflict Resolution
When tensions rise at the office, cut through the anger and find common ground to solve the problem.
Summaries
I Respectfully Disagree
How to Have Difficult Conversations in a Divided World
Berrett-Koehler, 2024
How to Take the High Road
When someone provokes you, it’s easy to react without thinking. Learn to slow down and respond in ways you’ll be proud of
Psyche, 2024
Why listening well can make disagreements less damaging
Offering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome
Psyche, 2024
Artificial Intelligence (AI) and Mediation
Technology-Based Versus Human-Facilitated Dispute Resolution
JD Supra, 2023
Wait, I’m Working with Who?!?
The Essential Guide to Dealing with Difficult Coworkers, Annoying Managers, and Other Toxic Personalities
Career Press, 2021
