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Customer Experience

Improve customer relationships by enhancing every stage of the customer journey to maximize speed, convenience and pleasure. Powerful customer experience produces loyalty and repeat business.

Actionables

Deliver Great Customer Experiences

    Краткие изложения

    8 Book

    The Domino’s Story
    How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution (The Business Storybook Series)
    Marcia Layton Turner
    HarperCollins Leadership, 2020
    8 Book

    Leading the Customer Experience
    How to Chart a Course and Deliver Outstanding Results
    Brad Cleveland and Scott McKain
    Kogan Page, 2021
    7 Article

    Don’t Just Improve Your Customer Experience. Future-Proof It.
    Christine Astorino et al.
    Boston Consulting Group, 2023
    7 Book

    Voice Marketing
    Harnessing the Power of Conversational AI to Drive Customer Engagement
    Colleen Fahey et al.
    Rowman & Littlefield Publishing Group, Inc., 2023
    7 Book

    Customer What?
    The honest and practical guide to customer experience
    Ian Golding
    Ian Golding, 2018
    8 Book

    The Guaranteed Customer Experience
    How to Win Customers by Keeping Your Promises
    Jeff Toister
    Jeff Toister, 2021
    7 Book

    The Experience Maker
    How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
    Dan Gingiss
    Morgan James Publishing, 2021
    7 Book

    Digital Customer Service
    Transforming Customer Experience for an On-Screen World
    Rick DeLisi and Dan Michaeli
    Wiley, 2021
    7 Book

    Customer Experience Excellence
    Six Strategies to Deliver Exceptional Growth in 90 Days
    David Conway and Tim Knight
    Kogan Page, 2021
    7 Book

    The Power of Customer Experience
    How to Use Customer-centricity to Drive Sales and Profitability
    Martin Newman
    Kogan Page, 2021
    9 Book

    The Customer-Driven Culture: A Microsoft Story
    Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization
    Travis Lowdermilk and Monty Hammontree
    O'Reilly, 2020
    6 Book

    The Experience-Centric Organization
    How to Win Through Customer Experience
    Simon David Clatworthy
    O'Reilly, 2019