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In: Marketing

Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.

Related Channels

Customer Relationship Management
Customer Retention
Customer Experience
Customer Service

Actionables

Master User Onboarding

    Summaries

    8 Book

    The Domino’s Story
    How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution (The Business Storybook Series)
    Marcia Layton Turner
    HarperCollins Leadership, 2020
    7 Article

    A Bold AI Ambition for B2B Marketing, Sales, and Service
    Bryan Gauch et al.
    Boston Consulting Group, 2024
    7 Book

    Never Lose a Customer Again
    Turn Any Sale into Lifelong Loyalty in 100 Days
    Joey Coleman
    Portfolio, 2018
    8 Book

    Leading the Customer Experience
    How to Chart a Course and Deliver Outstanding Results
    Brad Cleveland and Scott McKain
    Kogan Page, 2021
    9 Book

    Delivering Knock Your Socks Off Service
    Performance Research Associates
    AMACOM, 2003
    7 Book

    Can Your Customer Service Do This?
    Create an Anticipatory Customer Experience that Builds Loyalty Forever
    Micah Solomon
    McGraw-Hill, 2023
    8 Article

    How Generative AI Is Already Transforming Customer Service
    Simon Bamberger et al.
    Boston Consulting Group, 2023
    7 Article

    Don’t Just Improve Your Customer Experience. Future-Proof It.
    Christine Astorino et al.
    Boston Consulting Group, 2023
    7 Book

    Voice Marketing
    Harnessing the Power of Conversational AI to Drive Customer Engagement
    Colleen Fahey et al.
    Rowman & Littlefield Publishing Group, Inc., 2023
    9 Book

    Why We Buy
    The Science of Shopping
    Paco Underhill
    Simon & Schuster, 1999
    7 Book

    Customer What?
    The honest and practical guide to customer experience
    Ian Golding
    Ian Golding, 2018
    7 Book

    The Customer-Base Audit
    The First Step on the Journey to Customer Centricity
    Peter Fader et al.
    Wharton School Press, 2022