Office for National Statistics
Dans : Marketing

Customer Retention

Actionables

Manage Customer Retention

    Résumés

    7 Book

    The Customer-Base Audit
    The First Step on the Journey to Customer Centricity
    Peter Fader et al.
    Wharton School Press, 2022
    9 Book

    Onboarding Matters
    How Successful Companies Transform New Customers Into Loyal Champions
    Donna Weber
    Donna Weber, 2021
    9 Book

    The Forever Transaction
    How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
    Robbie Kellman Baxter
    McGraw-Hill, 2020
    6 Article

    Three Personalization Imperatives During the Crisis
    Mark Abraham et al.
    Boston Consulting Group, 2020
    8 Book

    Why Customers Leave (and How to Win Them Back)
    David Avrin
    Career Press, 2019
    9 Book

    Woo, Wow, and Win
    Service Design, Strategy, and the Art of Customer Delight
    Thomas A. Stewart and Patricia O’Connell
    HarperBusiness, 2016
    8 Book

    The Customer Loyalty Loop
    The Science Behind Creating Great Experiences and Lasting Impressions
    Noah Fleming
    Career Press, 2016
    8 Book

    Evergreen
    Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
    Noah Fleming
    AMACOM, 2015
    8 Book

    Customer Innovation
    Customer-Centric Strategy for Enduring Growth
    Marion Debruyne
    Kogan Page, 2014
    7 Book

    Engaged!
    Outbehave Your Competition to Create Customers for Life
    Gregg Lederman
    Evolve Publishing, 2013
    8 Book

    Higher Profits Through Customer Lock-In
    Joachim Büschken
    Thomson Texere, 2004
    7 Book

    Customer Care Excellence
    How to Create an Effective Customer Focus
    Sarah Cook
    Kogan Page, 2008