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In: Marketing

Customer Service

The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.

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Summaries

7 Book

Can Your Customer Service Do This?

Create an Anticipatory Customer Experience that Builds Loyalty Forever
Micah Solomon
McGraw-Hill, 2023
8 Article
Simon Bamberger et al.
Boston Consulting Group, 2023
8 Book
Maria Piacentini et al.
Routledge, 2019
7 Book

The Power of WOW

How to Electrify Your Work and Your Life by Putting Service First
Mark Dagostino and Tony Hsieh
BenBella, 2019
9 Article
James Sattler et al.
Boston Consulting Group, 2022
7 Book

Digital Customer Service

Transforming Customer Experience for an On-Screen World
Rick DeLisi and Dan Michaeli
Wiley, 2021
7 Book
T. Scott Gross
Kaplan Publishing, 2004
8 Book

The Service Culture Handbook

A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jeff Toister
Jeff Toister, 2017
8 Book

Would You Do That to Your Mother?

The “Make Mom Proud” Standard for How to Treat Your Customers
Jeanne Bliss
Portfolio, 2018
8 Book

Customer Success

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Nick Mehta et al.
Wiley, 2016
9 Video
Danny Meyer
The Welcome Conference, 2019
7 Book

The Airbnb Way

5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
Joseph A. Michelli
McGraw-Hill, 2019