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In: Marketing

Customer Service

The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.

Related Channels

Complaint Management

Actionables

Deliver Great Customer Experiences

    Summaries

    7 Book

    Can Your Customer Service Do This?
    Create an Anticipatory Customer Experience that Builds Loyalty Forever
    Micah Solomon
    McGraw-Hill, 2023
    8 Article

    How Generative AI Is Already Transforming Customer Service
    Simon Bamberger et al.
    Boston Consulting Group, 2023
    8 Book

    Consumer Vulnerability
    Maria Piacentini et al.
    Routledge, 2019
    7 Book

    The Power of WOW
    How to Electrify Your Work and Your Life by Putting Service First
    Mark Dagostino and Tony Hsieh
    BenBella, 2019
    9 Article

    The Future of Customer Service Is Fast, Lean, and Agile
    James Sattler et al.
    Boston Consulting Group, 2022
    7 Book

    Digital Customer Service
    Transforming Customer Experience for an On-Screen World
    Rick DeLisi and Dan Michaeli
    Wiley, 2021
    7 Book

    Positively Outrageous Service
    T. Scott Gross
    Kaplan Publishing, 2004
    6 Book

    Shut Up and Listen!
    Hard Business Truths that Will Help You Succeed
    Tilman Fertitta
    HarperCollins Leadership, 2019
    8 Book

    The Service Culture Handbook
    A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
    Jeff Toister
    Jeff Toister, 2017
    8 Book

    Would You Do That to Your Mother?
    The “Make Mom Proud” Standard for How to Treat Your Customers
    Jeanne Bliss
    Portfolio, 2018
    8 Book

    Customer Success
    How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    Nick Mehta et al.
    Wiley, 2016
    9 Video

    When Hospitality Means Finding the No
    Danny Meyer
    The Welcome Conference, 2019