In: Career, Social Skills
Listening
Heed the golden rule of communication: Listen first, then respond. Learn how to hear what people are saying and tune into what they're not saying.
Actionables
Summaries
The Listening Shift
Transform your organization by listening to your people and helping your people listen to you
Practical Inspiration Publishing, 2021
The 5 Essential People Skills
How to Assert Yourself, Listen to Others, and Resolve Conflicts
Touchstone, 2009