In: Career, Social Skills
Listening
Heed the golden rule of communication: Listen first, then respond. Learn how to hear what people are saying and tune into what they're not saying.
Actionables
Summaries
Why listening well can make disagreements less damaging
Offering undivided attention and curiosity not only lowers the temperature of a conversation but can change its outcome
Psyche, 2024
The Listening Shift
Transform your organization by listening to your people and helping your people listen to you
Practical Inspiration Publishing, 2021