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Erica Dhawan
How to Build Trust and Connection, No Matter the Distance
Matt C. Smith
Rick DeLisi and Dan Michaeli
Transforming Customer Experience for an On-Screen World
Paul Gallant
For a fee, companies will tackle damaging search results. But is the new economy of digital makeovers making things worse:
Riaz Meghji
The 5 Habits of Human Connection That Build Extraordinary Relationships
Paul Sawers
Martin Thomas
How to Use Social Media to Build Your Business, Grow Your Network and Boost Your Career
Aaron Orendorff
Brent McFerran et al.
The words service agents use to engage customers often end up backfiring.
Josh Weltman
How to Get People to Buy What You’re Selling (The Little Black Book of Advertising Secrets)
Gaia Vince
Meet the scientists finding out how we can defeat our inner trolls and build more cooperative digital societies.
Chris Brogan and Julien Smith
Are You Making Things Happen or Just Making Noise?
