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Aaron Orendorff
Brent McFerran et al.
The words service agents use to engage customers often end up backfiring.
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How to Use Social Media to Build Your Business, Grow Your Network and Boost Your Career
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Brian Solis and Deirdre Breakenridge
How Social Media Is Reinventing the Aging Business of PR
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Rick DeLisi and Dan Michaeli
Transforming Customer Experience for an On-Screen World
Riaz Meghji
The 5 Habits of Human Connection That Build Extraordinary Relationships
Chris Brogan and Julien Smith
Are You Making Things Happen or Just Making Noise?
Paul Sawers
Doug Miles
Improving the Way We Work
Brian Solis
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