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Will Guidara
The Remarkable Power of Giving People More Than They Expect
Jon Picoult
12 Principles for Turning Customers and Employees into Lifelong Fans
Dan Gingiss
How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
Brian Solis
The Experience When Business Meets Design
Joey Coleman
Turn Any Sale into Lifelong Loyalty in 100 Days
Performance Research Associates
Brad Cleveland and Scott McKain
How to Chart a Course and Deliver Outstanding Results
Micah Solomon
Create an Anticipatory Customer Experience that Builds Loyalty Forever
Christine Astorino et al.
Ian Golding
The honest and practical guide to customer experience
James Sattler et al.
T. Scott Gross
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