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Входит в состав каналов: Marketing, Sales

Enhance Customer Experience

Связанные навыки

Deliver Exceptional Service
Integrate Customer Feedback
Manage Complaints
Retain Customers

Actionables

Краткие изложения
Book

Joey Coleman

Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days
Book

Performance Research Associates

Delivering Knock Your Socks Off Service
Book

Jon Picoult

From Impressed to Obsessed

12 Principles for Turning Customers and Employees into Lifelong Fans
Book

Brad Cleveland and Scott McKain

Leading the Customer Experience

How to Chart a Course and Deliver Outstanding Results
Book

Micah Solomon

Can Your Customer Service Do This?

Create an Anticipatory Customer Experience that Builds Loyalty Forever
Article

Christine Astorino et al.

Don’t Just Improve Your Customer Experience. Future-Proof It.
Book

Ian Golding

Customer What?

The honest and practical guide to customer experience
Article

James Sattler et al.

The Future of Customer Service Is Fast, Lean, and Agile
Book

Jeff Toister

The Guaranteed Customer Experience

How to Win Customers by Keeping Your Promises
Book

T. Scott Gross

Positively Outrageous Service
Article

Derek Rodenhausen et al.

Consumers Want Privacy. Marketers Can Deliver.
Book

Dan Gingiss

The Experience Maker

How to Create Remarkable Experiences That Your Customers Can’t Wait to Share