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Joey Coleman
Turn Any Sale into Lifelong Loyalty in 100 Days
Jon Picoult
12 Principles for Turning Customers and Employees into Lifelong Fans
Performance Research Associates
Brad Cleveland and Scott McKain
How to Chart a Course and Deliver Outstanding Results
Micah Solomon
Create an Anticipatory Customer Experience that Builds Loyalty Forever
Christine Astorino et al.
Ian Golding
The honest and practical guide to customer experience
James Sattler et al.
Jeff Toister
How to Win Customers by Keeping Your Promises
Derek Rodenhausen et al.
Dan Gingiss
How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
T. Scott Gross
