Manage Post-Sale Relationships

Timothy Riesterer and Erik Peterson

Four Must-Win Conversations to Keep and Grow Your Customers

Steve Andersen and Dave Stein

12 Proven Strategies for a Customer-Driven World

Don Peppers and Martha Rogers

A Strategic Framework

Kristin Anderson and Carol Kerr

Noel Capon et al.

Nine Critical Factors for a World-Class Program

Frederick Newell

How to Win by Letting Customers Manage the Relationship

Howard Stevens and Theodore Kinni

The 7 Customer Rules for Becoming the New Sales Professional

Joey Coleman

Turn Any Sale into Lifelong Loyalty in 100 Days

Jeb Blount

The Ultimate B2B Field Guide for Raising Prices Without Losing Customers

Joe Girard and Stanley H. Brown

Nick Mehta et al.

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Jack Mitchell

The Proven Way to Personalize Sales and Achieve Astounding Results