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Timothy Riesterer and Erik Peterson
Four Must-Win Conversations to Keep and Grow Your Customers
Steve Andersen and Dave Stein
12 Proven Strategies for a Customer-Driven World
Don Peppers and Martha Rogers
A Strategic Framework
Kristin Anderson and Carol Kerr
Noel Capon et al.
Nine Critical Factors for a World-Class Program
Frederick Newell
How to Win by Letting Customers Manage the Relationship
Howard Stevens and Theodore Kinni
The 7 Customer Rules for Becoming the New Sales Professional
Joey Coleman
Turn Any Sale into Lifelong Loyalty in 100 Days
Jeb Blount
The Ultimate B2B Field Guide for Raising Prices Without Losing Customers
Joe Girard and Stanley H. Brown
Nick Mehta et al.
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Jack Mitchell
The Proven Way to Personalize Sales and Achieve Astounding Results
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