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Harvey Thompson
How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First
Peter Fader et al.
The First Step on the Journey to Customer Centricity
Peter Fader and Sarah E. Toms
Implement a Winning Strategy Driven by Customer Lifetime Value
Peter Fader and Sarah Toms
Travis Lowdermilk and Monty Hammontree
Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization
Micah Solomon
Create an Anticipatory Customer Experience that Builds Loyalty Forever
Joe Calloway
How Extraordinary Companies Transcend Commodity and Defy Comparison
Joseph A. Michelli
5 Principles for Connecting with Your Customers, Your Products, and Your People
Bill Capodagli and Lynn Jackson
Harnessing the Management Secrets of Disney in Your Company
Jeffrey Eisenberg and Bryan Eisenberg
Even a Lemonade Stand Can Do It
Tiffani Bova
Get Smarter About the Choices That Will Make or Break Your Business
Jørgen Vig Knudstorp and Grant Freeland
An Interview with Jørgen Vig Knudstorp
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