Retain Customers

Joey Coleman

Turn Any Sale into Lifelong Loyalty in 100 Days

Performance Research Associates

Christine Astorino et al.

Jeff Toister

How to Win Customers by Keeping Your Promises

Nick Mehta et al.

How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

David Avrin

Thomas A. Stewart and Patricia O’Connell

Service Design, Strategy, and the Art of Customer Delight

Joseph Jaffe

How to Use Existing Customers to Gain New Ones

Noah Fleming

The Science Behind Creating Great Experiences and Lasting Impressions

Jeffrey Gitomer

How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Sarah Khan

How and How Not to End Relationships with Users

Jay Baer

How to Embrace Complaints and Keep Your Customers