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Artificial Intelligence (AI) and Mediation
Article

Artificial Intelligence (AI) and Mediation

Technology-Based Versus Human-Facilitated Dispute Resolution

JD Supra, 2023


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6

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The future of mediation could look dramatically different, as AI-based mediators are poised to automate aspects of dispute resolution. While human mediators won’t disappear any time soon, explains professional mediator Audrey Berland in her insightful dive into the future of her industry, AI-based mediators could collaborate with humans to resolve disputes, potentially with more speed and impartiality. While this possible development boasts many positive attributes, facing the legal and ethical concerns surrounding this emerging technology, while confronting its risks of bias, is essential.

Take-Aways

  • AI-based mediators could automate elements of dispute resolution in the future.
  • Virtual mediators exhibit several strengths, but also several limitations.
  • AI mediation raises considerable ethical and legal concerns.

About the Author

Audrey Berland works as a mediator for Miles Mediation & Arbitration.