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Business Resilience
Article

Business Resilience

The Global COVID-19 Pandemic Response Study

Josh Bersin, 2020


Editorial Rating

9

Qualities

  • Analytical
  • Concrete Examples
  • Hot Topic

Recommendation

Countless organizations continue to struggle to adapt to the massive disruption and uncertainty caused by the COVID-19 crisis. For this white paper, HR expert Josh Bersin, in partnership with the analytics firm Perceptyx, surveyed more than 1,300 business leaders and HR professionals about their pandemic responses. The paper’s analysis offers much-needed guidance to business leaders looking for best practices. Interviews with senior executives of organizations such as Southwest Airlines and Deutsche Telekom provide concrete examples of these practices in action. 

Take-Aways

  • Successful adaptation to the COVID-19 crisis hinges on 10 high-impact business practices.
  • Three practices support employees’ health and well-being.
  • Three practices promote mission-led change and business agility.

About the Author

Josh Bersin is an internationally recognized analyst, educator and thought leader focusing on the global talent market and the challenges impacting business workforces around the world.