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Can We Talk?
Book

Can We Talk?

Seven Principles for Managing Difficult Conversations at Work

Kogan Page, 2021 more...


Editorial Rating

7

Qualities

  • Applicable
  • Well Structured
  • Concrete Examples

Recommendation

With the right intention and framework, you can transform your workplace communication challenges into meaningful, effective moments of connection, says management consultant Roberta Chinsky Matuson. While few people set out to sabotage conversations deliberately, she explains, some unintentionally communicate in ways that upset others, disrupt teams, and cost organizations time and money. Happily, Matuson’s seven-principle framework can help you navigate thorny conversations at work and muster the courage to tackle challenging topics.

Take-Aways

  • Businesses lose time and money when employees avoid difficult conversations.
  • To navigate tricky conversations, adopt seven principles: confidence, clarity, compassion, curiosity, compromise, credibility and courage.
  • First, to discuss a tough topic, you must corral your confidence.

About the Author

Roberta Chinsky Matuson is the president of Matuson Consulting, a business management consultancy, and the author of Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around.