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Digital Transformation in Health Care Can Be Fixed
Article

Digital Transformation in Health Care Can Be Fixed



Editorial Rating

8

Qualities

  • Well Structured
  • Background

Recommendation

Digital solutions can lower costs and improve the patient experience in health care. So why hasn’t digital technology revolutionized the industry? There are hurdles: hesitant doctors, archaic infrastructure, disorganized data and patients worried about privacy. Add in the tech proclivity for rushing into new endeavors, and conservative payers and providers who want to stick with what they know, and you’ve got the recipe for a slow-moving, difficult process. This special report from the Boston Consulting Group explores the barriers to a happy marriage between digitization and health care.

Take-Aways

  • Digital solutions have the potential to transform the health care industry in meaningful ways.
  • Providers are frustrated with workflow changes that arise with digital solutions, and patients dislike apps designed without their input.
  • The health care industry’s conservative approach to new technologies conflicts with the tech industry’s constant experimentation, but the two groups will have to learn to work together.

About the Authors

Ania Labno, Matthew Huddle, Tom Retelewski and Josh Kellar are professionals with the Boston Consulting Group. Victoria Borland provided additional knowledge regarding digital implementation.