Skip navigation
First, Let’s Get Rid of All the Bosses
Article

First, Let’s Get Rid of All the Bosses

A radical experiment at Zappos to end the office workplace as we know it

New Republic, 2015

auto-generated audio
auto-generated audio

Editorial Rating

8

Qualities

  • Innovative
  • Engaging

Recommendation

In 2015, Zappos CEO Tony Hsieh announced a radical measure: As part of the firm’s endeavor to become a “Holacractic” – that is management-less – organization, it would no longer have “people managers.” Staffers could embrace the self-management philosophy or leave. Roger D. Hodge, national editor at the online publication The Intercept, mingled among Zappos employees and presents their reactions to the announcement. He also explains Holacracy’s philosophy and guiding principles, as well as the character traits of the unconventional CEO who drove the decision to enforce self-management. getAbstract recommends this read to any manager curious about the pain and enthusiasm that accompanies radical change.

Take-Aways

  • Around 2012, Zappos CEO Tony Hsieh began introducing the “Holacracy” management system at the company.
  • In March 2015, Hsieh surprised Zappos employees by announcing the company was getting rid of “people managers.”
  • The announcement caused confusion among the staffers. Many were unsure how to make decisions within the new “self-organizing” system.

About the Author

Roger D. Hodge is the national editor at The Intercept and the author of The Mendacity of Hope.