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How Frontline Leaders Can Deliver Breakout Performance
Report

How Frontline Leaders Can Deliver Breakout Performance


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Editorial Rating

8

Qualities

  • Applicable

Recommendation

Weak leadership on the front lines can be detrimental to organizations. Yet companies often drop their newly promoted frontline managers into the deep end of the pool. That way, firms set up their best people for failure and frustration whereas adequate training on the job could help them and their teams improve overall company performance. Talent and leadership experts from global management consultancy Boston Consulting Group have designed a three-step leadership development program that focuses on practical changes in a manager’s work routine. getAbstract suggests taking at least a few of their suggestions on board the next time you promote someone into a leadership position.

Take-Aways

  • Frontline managers supervise the bulk of an organization’s employees and have a direct impact on productivity and customer satisfaction.
  • Most organizations don’t provide sufficient resources to help frontline leaders succeed.
  • An effective leadership development program includes three steps: 1) “Define the development priorities,” 2) “convert real-world insights into real-world solutions” and 3) “make the changes stick.”

About the Authors

Vikram Bhalla, Deborah Lovich, Jean-Michel Caye, Christopher Daniel and Liza Stutts are talent and leadership experts at the global consultancy Boston Consulting Group.


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