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It’s the Manager
Book

It’s the Manager

Gallup Finds that the Quality of Managers and Team Leaders Is the Single Biggest Factor in Your Organization’s Long-Term Success

Gallup Press, 2019 more...


Editorial Rating

8

Qualities

  • Applicable
  • Concrete Examples
  • Insider's Take

Recommendation

Gallup CEO Jim Clifton and Gallup chief scientist Jim Harter’s extensive best-selling manual is a solid reference work on “burning issues” in HR and a worthy introduction to concerns in modern-day personnel management. New HR leaders, executives and, especially, frontline managers will benefit most from this tight, if somewhat repetitive, overview of eight decades of Gallup research. A well-organized, readable reference, it offers 200-plus pages of appendices, including access to strengths-assessment tests, adding value for those interested in a strengths-based approach to engagement and performance.  

Take-Aways

  • Workplace productivity has declined.
  • Some 70% of the solution to employee disengagement resides with frontline managers.
  • Establish clear corporate values and a mission that every employee understands.

About the Authors

Jim Clifton is chairman and CEO of Gallup and the best-selling author of Born to Build and The Coming Jobs War. Jim Harter, PhD, is a chief scientist for Gallup and has led more than 1,000 studies of workplace effectiveness.