Skip navigation
Lean for Banks
Book

Lean for Banks

Improving Quality, Productivity, and Morale in Financial Offices

Productivity Press, 2014 more...

auto-generated audio
auto-generated audio

Editorial Rating

7

Qualities

  • Applicable

Recommendation

Manufacturing companies embrace “lean,” a system for expanding productivity and quality that has its own concepts, vocabulary and tools. This concise but comprehensive introductory textbook by experts Bohdan W. Oppenheim and Marek Felbur covers lean for banking. In a reader-friendly manner, the authors explain how banks can use lean to eliminate core dysfunctions and deliver enhanced customer service. Their index, glossaries and references create a self-contained learning resource. getAbstract recommends this clear, instructive overview to banking professionals in management, human resources, customer service and operations.

Take-Aways

  • In lean companies, people work to their full potential in a culture of trust and respect.
  • Lean processes focus on improving productivity and increasing quality.
  • Lean adds to efficiency by eliminating waste.

About the Authors

Bohdan W. Oppenheim co-leads the INCOSE Lean Systems Engineering Working Group. He consults for the aerospace industry. Marek Felbur is a corporate director at the BRE Bank S.A. and has three decades of banking management experience.


More on this topic