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Lean Office and Service Simplified
Book

Lean Office and Service Simplified

The Definitive How-To Guide

Productivity Press, 2017
First Edition: 2020 more...

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Editorial Rating

8

Qualities

  • Applicable
  • Well Structured

Recommendation

In this comprehensive manual, long-time Lean specialist Drew Locher demystifies Lean for the administrative world. He details how firms can stabilize and organize by “value stream,” standardize processes, create “flow” and implement “pull” systems using “visual management.” Those working in office and service environments will benefit from his step-by-step instructions and tips for leadership illustrated with real-world scenarios. Lean, the author emphasizes, is a process that works best when all levels of your organization totally commit to it, with “perfection as the goal.”

Take-Aways

  • Lean business practice is superefficient: It maximizes value, while minimizing waste.
  • Organize your processes into value streams: the sequence of activities that brings a product or service to the customer.
  • “Standard work instruction” one-sheets show the order of steps to ensure timeliness and consistency in an activity.

About the Author

Managing director at Change Management Associates, Drew Locher aids companies implementing Lean. He is co-author of The Complete Lean Enterprise: Value-Stream Mapping for Administrative and Office Processes.


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