Make Your Workplace Great

The 7 Keys to an Emotionally Intelligent Organization

Jossey-Bass, 2007

15 min read

10 take-aways

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Workplace happiness trickles all the way down to the bottom line.

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News flash: Happy workers make successful companies. That is what Steven J. Stein’s research concludes. Much of the information in this book is based on the results of his own surveys. He helped develop the “Benchmark of Organizational Emotional Intelligence” (BOEI), which tests overall emotional intelligence across a company and in its divisions. He suggests measuring it frequently and lists seven steps on how to improve it over time. Stein has long-term experience in this field and offers business wisdom in a conversational tone. getAbstract recommends this guide to human resources managers and corporate leaders who want to emphasize emotional intelligence in their firms.

Summary

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Many books and articles have demonstrated the connection between an individual’s emotional intelligence and his or her success. Emotional intelligence is a collection of skills, from “common sense” to “sensitivity,” that support your ability to understand yourself, manage relationships and acclimate to various situations. Is there a way to evaluate emotional intelligence on an organizational level? Absolutely. Companies show high emotional intelligence when executives consider the subjective experiences of their employees, including how staff members feel and what they think about their work, their management team and the direction of the business. Higher organizational emotional intelligence improves a firm’s bottom line.

The U.S. workforce has become more diverse in terms of cultural heritage, race and gender. About as many women hold jobs as men do. The labor pool is aging, too; about 56% of employees are 40 or older. The 40-hour workweek that unions worked so hard to establish is no more. Americans now put in extra hours at the office, due to an atmosphere of job insecurity. Many working parents say they don’t spend enough time with their...

About the Author

Steven J. Stein, Ph.D., is the CEO of Multi-Health Systems Inc., a leading Canadian test publishing company, and an expert in psychological assessment and emotional intelligence.

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C. C. 6 months ago

Great approach the 7 keys in Job environment
V. S. 6 months ago

Emotional intelligence plays a big roll for both; employees and company. New psychological approach. Very informative.
F. U. 6 months ago

The individual and the work environment, two fundamental actors.

Steven J. Stein