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People Will Be the Unsung Heroes of the AI Revolution
Podcast

People Will Be the Unsung Heroes of the AI Revolution

The Boston Consulting Group
Boston Consulting Group, 2024
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Tune into this episode of The So What from BCG podcast as host Georgie Frost talks with Allison Bailey, global leader for BCG’s people and organization practice, about the transformative potential of generative AI. Frost and Bailey provide valuable insights into how organizations can navigate the evolving AI landscape and stay competitive. As Bailey explains, to make the most of generative AI, companies need to focus on training their people, not just on using these new technologies. Organizations should also prioritize responsible AI implementation to build trust and ensure successful long-term use. 

Summary

The human element is crucial for AI success in the workplace.

Companies need to focus on reskilling and upskilling their people to make the most of generative AI. Generative AI can significantly improve how productive and creative workers are, with some companies reporting up to a 40% increase in productivity — but this kind of advance only happens if employees know how best to use these new tools.

Companies will need to redesign jobs, create new ways of working, and develop skill-building programs to help employees adapt to new technology. Without these steps, companies won’t get the full benefits of their AI investments. For 80% of knowledge workers, AI is set to change how they do their day-to-day, on-the-job tasks.

For workers, the ability to learn quickly and adapt to technological...

About the Podcast

Georgie Frost is a prize–winning finance broadcaster and journalist. She’s host of the Daily Mail Online long-running This Is Money podcast. Allison Bailey is a managing director and senior partner at Boston Consulting Group. She’s vice chair of BCG’s people and organization practice and a former BCG fellow, researching digital education.

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