Learning and development professionals need to create standards, policies, and processes that support consistency and effectiveness, L&D expert Hadiya Nuriddin argues. In this helpful guide, Nuriddin presents a structured, sustainable approach to building quality management systems for L&D. Nuriddin’s concrete frameworks and valuable strategies — from designing better review processes to implementing guidelines that keep teams accountable — deliver a detailed road map for elevating the quality of learning and development in organizations both large and small.
Plan and implement a high-quality learning and development process.
Modern organizations succeed when their employees learn more efficiently and retain what they learn. In order to help employees learn well, learning and development (L&D) professionals must create materials — such as presentations and workbooks — that are reliable and easy to use. Both of these goals hinge on quality management. A well-designed, structured quality management system (QMS) for L&D has clear rules and steps that everyone can follow to ensure consistent final results. This idea isn’t new; it stems from the longstanding practice of apprenticeships in which skilled workers lead novices step-by-step through the process of becoming masters of a given craft.
In the early 1900s, physicist and engineer Walter Shewhart created a four-step quality control process called “Plan-Do-Check-Act (PDCA)”: Make a plan to improve something and test it on a small scale. Then, check to see if it worked. If it did, apply it everywhere. Methods like Shewhart’s help prevent mistakes and organize workflows to ensure quality. In the case of L&D, quality management systems help generate training materials...
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