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Tapping into the Transformative Power of Service 4.0
Report

Tapping into the Transformative Power of Service 4.0



Editorial Rating

8

Qualities

  • Innovative
  • Applicable

Recommendation

How will “Service 4.0” transform business as usual? In this detailed and timely report, Olaf Rehse, Stefan Hoffmann and Christoph Kosanke of the Boston Consulting Group examine how new technologies allow businesses to cut operating costs while simultaneously improving the ways they offer and deliver service to customers. The authors discuss the challenges that Service 4.0 adoption entails and lay out the practical steps businesses must take to transform their operations. getAbstract recommends this report to those interested in supercharging their organization’s service operations.

Take-Aways

  • “Service 4.0” allows companies to leverage advanced technologies and data analytics to offer faster, more personalized and integrated customer service.
  • Service 4.0 helps companies act with greater flexibility and productivity, use data to target new customers, and address issues before they become problems for customers.
  • New technologies can save businesses money by facilitating high-quality self-service and other automation options.

About the Authors

Olaf Rehse and Stefan Hoffmann are partners at the Boston Consulting Group, where Christoph Kosanke is a project leader.