The Automation Advantage
Embrace the Future of Productivity and Improve Speed, Quality, and Customer Experience Through AI
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The goals of automation are shifting. In the past, automation aimed to improve efficiency by replacing human workers with machines that performed tasks faster and more cheaply. In the new era of “intelligent automation,” machines use artificial intelligence (AI) to augment human decision-making, problem-solving, strategizing and creativity. Rather than focusing purely on productivity gains, today’s intelligent automation supports a business’s overall market strategy. This book presents a blueprint for instituting an automation system across your organization.
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About the Authors
Bhaskar Ghosh is chief strategy officer at Accenture, where Rajendra Prasad is global automation and intelligent assets lead and Gayathri Pallail is associate director for automation strategy and deployment.
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