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The Customer-Funded Business
Book

The Customer-Funded Business

Start, Finance, or Grow Your Company with Your Customers’ Cash

Wiley, 2014 more...


Editorial Rating

8

Qualities

  • Innovative
  • Applicable
  • Eye Opening

Recommendation

When Michael Dell built computers in his dorm room in the 1980s, his customers paid him in advance. When apparel retailer Banana Republic first opened, it charged $1 a copy for its catalog and used the proceeds to build its inventory. Both companies exemplify what management professor John Mullins calls “the customer-funded business,” a commonsense approach to financing a company that avoids needed venture capital and bank loans. Instead, savvy entrepreneurs use their customers’ money to fund their growth. Mullins makes a compelling case for his model and its variants, and he illustrates the strategy with real-world examples. getAbstract recommends his guidebook to entrepreneurs curious about this alternative way to finance new ventures.

Take-Aways

  • Savvy entrepreneurs understand that venture capital isn’t the only – or even the best – path to success.
  • “Customer-funded” businesses ask for money up front in the form of subscriptions or advance sales.
  • Customer funding and venture capital funding aren’t mutually exclusive. Venture capitalists like companies with well-executed customer-funded plans.

About the Author

John Mullins, PhD, is an associate professor of management practice at the London Business School. He is the author of The New Business Road Test and co-author of Getting to Plan B.