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The Definitive Personal Assistant & Secretarial Handbook
Book

The Definitive Personal Assistant & Secretarial Handbook

A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

Kogan Page, 2015 more...


Editorial Rating

7

Qualities

  • Applicable

Recommendation

Personal assistant expert Sue France teaches you how to resolve many challenging office situations with a filing cabinet full of frameworks, tools and tips to help you become the office professional you want to be: valuable, confident and calm. While “telephone etiquette” and “tone of voice” are part of your success, France focuses on bigger picture topics and explains how your brain functions. She provides ways to cope with office politics, deal with various issues and master social media. getAbstract recommends her essential text to office professionals and neuroscience enthusiasts who want to excel.

Take-Aways

  • To excel as a personal assistant or secretary, learn to understand yourself and how your brain functions; this will help you also understand the people around you.
  • Use brain-maximizing techniques that support calmer decision making. Follow the “U-SOFAR” steps: “Understand,” “Stop,” “Observe,” “Focus,” “Ask” and “Respond.”
  • Build relationships with your boss and colleagues by being adaptable, accountable and upright.

About the Author

Sue France is an executive personal assistant and trainer.


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